Thredbo Valley Distillery T/A Wildbrumby Distillery

ABN 29 106 610 459

We are committed to protecting and respecting the privacy of all visitors and users of the Web Site.

Please read the following carefully to understand our policy and practices regarding your personal information and how we will treat it. We will use your personal information in accordance with this Privacy Policy and applicable current data protection laws.

This policy sets out the basis on which any personal information we collect from you, or that you provide to us, via this Web Site will be treated by us. Please read the following carefully to understand our policy and practices regarding your personal information before using this Web Site. By using our Web Site, you are accepting and consenting to the practices described in this Privacy Policy.

What Personal Information Do We Collect

We may collect and process the following data about you:

Information that you enter via our Web Site. This includes information provided at the time of registering an account on our Web Site, subscribing to any service which we provide, searching our Web Site, placing an order on our Web Site, participating in discussion boards or other social media functions on our Web Site, creating wish lists on our Web Site, or requesting further services. We may also collect and process information when you enter a competition or promotion, and when you report a problem with our Web Site. The information you give us may include without limitation your name, postal address, e-mail address, password, telephone number, financial and credit card information, age, occupation, personal description, photograph, and product interests.

Details of transactions you carry out through our Web Site and of the fulfilment of your orders.

If you contact us (by phone, email, or otherwise), we may keep a record of our correspondence with you.

Information you provide when you enter a survey (we may ask you to complete surveys that we use for research purposes, although you do not have to respond to them).

Technical information may be collected automatically, including without limitation the Internet protocol (IP) address used to connect your computer or device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Details of your visits to our Web Site may be collected automatically, including without limitation full Uniform Resource Locators (URL) clickstream to, through and from our Web Site (including date and time), products and pages you viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page (including information about how you use social media plug-ins), traffic data, location data, weblogs and other communication data.

We are also working closely with third parties (including for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies and fraud prevention service providers) and may receive information about you from them.

Cookies

Our Web Site uses cookies to distinguish you from other users of our Web Site and to keep track of your visits. They help us to provide you with the very best experience when you browse our Web Site and to make improvements to our Website. They also help us and our advertising networks to make advertising relevant to you and your interests.

Storage and Security of your Personal Information

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via our Web Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We use a trusted third party payment processing service to process your payment to us and we do not store your credit/debit card information. You can elect to save your credit or debit card details once your order on our Web Site has been processed, to make any future orders easier. However, for your security you will need to enter your card’s 3-digit security code for every subsequent transaction where you elect to use the saved credit/debit card. If you elect to store your credit or debit card details after an order on the Website, your credit/debit card details will be stored with our trusted third party payment processor.

How We Use Your Personal Information

We may use information held about you to:

• carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• set up, manage and contact you about your account and orders;
• update and manage our customer and marketing databases;
• ensure that content from our Web Site is presented in the most effective manner for you and for your computer or device;
• provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about;
• provide you, or permit selected third parties to provide you, with information about other products or services (including products and services that are co-branded or that we are otherwise engaged with promoting) that we feel may interest you, where you have consented to be contacted for such purposes;
• personalise emails that we send to you, including using your name to address emails to you and using your gender to provide gender-specific content;
• allow you to participate in interactive features of our service, when you choose to do so (including creating links to our website in your social media channels);
• carry out market research and analysis;
• notify you about changes to our service;
• administer and improve our Web Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• confirm your age and identity, and to identify and prevent fraud;
• keep our Web Site safe and secure; and
• comply with applicable law; enforce or apply our Terms of Use, Terms and Conditions of Sale and other agreements; or protect the rights, property or safety of the Web Site, any of our group companies, our customers or others.

Use of Analytics and Other Targeting Tools

In order to better serve our Web Site visitors and customers, we may use Google Analytics features (more information about these features is set out below and at https://www.google.com/policies/privacy/partners/).

You can opt-out of the Google Analytics features and customise Google Display Network ads using the Ad Settings.

As an added privacy measure, you can download and use the Google Analytics opt-out browser add-on.

Google Analytics features include the following:

• Regarding Google Display Network Impression Reporting and the DoubleClick Campaign Manager integration, we and third party vendors, including Google, may use cookies set by the Google Analytics features to analyse and report on ads used on our Website including but not limited to the impressions created by the ads and how these interact with other ad features and other features and services.
• Regarding Google Analytics Demographics and Interest Reporting, we may use data from Google’s Interest-based advertising and/or third party audience data (such as age, gender and interests) with Google Analytics to target and improve our marketing campaigns, marketing strategies and our Website content.
• We may use Remarketing with Google Analytics to advertise online. Third party vendors, including Google, may show our ads on sites across the internet. We and third party vendors, including Google, may use cookies to inform, optimise and determine which ads you see on our Website and third party websites, including ads based on your previous visits to our Website.
• We may also use analytics and targeted advertising tools provided by other third parties, including Facebook, Adroll and Bing.

Marketing and Communications

You will have the opportunity to subscribe to certain areas of the Web Site and our marketing lists, including joining our club, entering competitions, signing up for events, or opting in to receive promotions. In these circumstances, we may ask for additional information such as your name, age, email address, mobile phone number, occupation, interests, or preferences. We will treat this information as “personal information” in accordance with this Privacy Policy.

Email and Other Electronic Marketing
Where you have provided your consent, we may use your personal information to send you marketing communications by email or other electronic means about our products, services, events, offers, and experiences that we believe may be of interest to you. You can opt out of receiving these communications at any time by using the unsubscribe function included in our emails or by contacting us directly.

SMS Marketing and Communications
Where you have provided your mobile phone number and expressly opted in, we may send you SMS (text message) communications. These messages may include promotional offers, event notifications, exclusive subscriber benefits, product updates, and time-sensitive announcements relating to Wildbrumby Distillery.
SMS marketing is optional and not a condition of purchase. Message frequency will vary depending on promotions and events, but we aim to keep communications reasonable and relevant.
You can opt out of receiving promotional SMS messages at any time by replying STOP to any message you receive from us. Once you opt out, you will no longer receive promotional SMS messages unless you choose to re-subscribe. Message and data rates may apply depending on your mobile carrier and plan.

SMS marketing is intended only for individuals aged 18 years or older. By opting in to receive SMS communications, you confirm that you meet the legal drinking age in Australia.

Personalisation and Targeting
We may use the information you provide to personalise our marketing communications, including addressing you by name, tailoring content to your interests, or providing offers relevant to your location or preferences. This may include personalisation across email, SMS, and other marketing channels where you have consented.

Third-Party Marketing and Inserts
We may from time to time include marketing inserts with your ordered products advertising the goods or services of unrelated third-party companies. However, we do not provide your personal information to those third parties for their own marketing purposes, except where you have expressly consented or as otherwise set out in this Privacy Policy.

Marketing Service Providers
We may engage trusted third-party service providers to assist us in delivering marketing communications (including email, SMS, and postal mail), managing subscriber lists, and analysing campaign effectiveness. These providers are required to handle your personal information securely and only for the purposes authorised by us.

Disclosure of Your Information

We may disclose your personal information:

• where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your information on to the relevant third parties;
• to business partners, suppliers, sub-contractors and other third parties as necessary for the performance of any contract we enter with you or any service you have requested (for example, we engage third parties to deliver packages, to host our Website and to process card payments, and your payment information will be provided to financial institutions (including banks and card schemes) in order to process your transactions);
• to business partners, suppliers and sub-contractors as necessary for the performance of any contract we enter with them (for example, we engage third parties to send emails and postal mail on our behalf, to provide data cleansing services and to provide marketing and advertising services);
• to analytics and search engine providers that assist us in the improvement and optimisation of our Website;
• in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• if the Web Site or substantially all of its assets are acquired by a third party in which case personal information held by it about its customers will be one of the transferred assets;
• to protect our customers and Website from fraud and theft. We may pass on personal information that is required to make identity checks and personal information that we obtain from making identity checks (including information relating to your age, name and location), together with account information to organisations including law enforcement agencies, involved in fraud prevention and detection and credit risk reduction.

Changes To Our Privacy Policy

We reserve the right to change this policy at any time. If we change our privacy policy we will post the changes on this website, and where appropriate notify you. Please check back frequently to see any updates or changes to our privacy policy.

Read Our Terms & Conditions